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Veelgestelde vragen
A1 / Elementary
List of training module topics
Vocabulary
Countries, nationalities, jobs
Company types and activities
Location and workspace
Technology and functions
Documents and correspondence
Social media and networking
Departments and responsibilities
Employment
Competition
Working in teams
Staying at a hotel
Calendars and schedules
Grammar
Present simple tense | Possessives
There is/are | Some/any
Adverbs of frequency | Questions
Past simple: be and regular verbs
Past simple: irregular verbs | Time expressions
Prepositions of place and movement
Present continuous tense
Comparatives
Superlatives
Going to | infinitive of purpose
Present perfect tense
How to spell
How to say numbers
Saying email and postal addresses
How to use sequencing words
How to apologize
How to describe a trip
How to use this, that, these and those
How to tell time
How to say prices
How to respond to news
How to talk about money
How to use prepositions of time
Saying hello and goodbye
Making phone calls
Ordering by phone
Asking for and offering help
Solving problems
Making conversation
Leaving phone messages
Arranging to meet
Comparing and choosing
Giving opinions
Eating out
Planning a schedule
Speaking (Business)
Speaking (Practical)
A2 / Pre-Intermediate
Vocabulary
Company facts
Describing your job and contacts
Describing products and services
Company structure
Employment
Air travel
Orders and deliveries
Advertising
Environmental protection
Corporate hospitality
Evaluating performance
Global issues
Managing time
Personal development and training
Grammar
Present simple tense
Present continuous tense
Past simple tense
Asking questions
Comparisons
Present Perfect tense
will/going to/present continuous tense
The passive
Modal verbs of obligation, necessity, and permission
First conditional
Countable and uncountable nouns
Present perfect with for and since
Future predictions
Second conditional
Modal verbs for giving advice
How to ask somebody to repeat information
How to say phone numbers and spell names
How to show interest
How to confirm information
How to 'soften' a message
How to avoid negative answers
How to ask for directions
How to discuss payment terms
How to interrupt and avoid interruption
How to ask for clarification
How to ask about food on a menu
How to say complex numbers
How to link ideas
How to use time expressions
How to give positive feedback
Making introductions
Making and receiving phone calls
Giving a research report
Welcoming a visitor
Making and dealing with complaints
Evaluating options
Arranging to meet
Making requests
Controlling the discussion in meetings
Giving a formal presentation
Inviting and offering
Describing trends
Predicting and forecasting
Negotiating conditions
Making and responding to suggestions
Speaking (Business)
Speaking (Practical)
B1 / Intermediate
Vocabulary
Describing work
Work-life balance
Projects
Services and systems
Customer service
Business travel
Online security
Finance and money
Logistics and supply chains
Describing a place of work
Decision-making
Innovation
Breakdowns and faults
Processes
Personal qualities
Grammar
Present simple and present continuous tenses
verb + to and verb + -ing forms
Present perfect and past simple tenses
Comparative forms and modifiers
Present tenses for future reference
Articles
Obligation, prohibition and permission
Talking about the future
Direct and indirect questions
Quantifiers
First and second conditionals
Superlative forms
Relative pronouns
Passive forms
Past continuous and past perfect tenses
How to show interest
How to say 'yes'
How to give short answers
How to be approximate
How to say 'sorry'
How to address people
How to sequence an explanation
How to use will
How to use say and tell
How to use too and enough
How to use if
How to praise and thank people
How to check someone understands
How to explain a process
How to generalize or be specific
Networking
Exchanging contact details
Updating and delegating tasks
Explaining features and benefits
Making and changing arrangements
Welcoming visitors
Online meetings
Presenting visual information
Placing and handling orders
Making suggestions and recommendations
Negotiating
Presenting new ideas
Discussing and solving problems
Dealing with questions
Appraising performance and setting objectives
Speaking (Business)
Speaking (Practical)
B2 / Upper-Intermediate
Vocabulary
Talking about first impressions
Motivation at work
Managing projects
Ideas and innovations
Ethical business
Personality and decision-making
Outsourcing
Employers and employees
Starting up a new business
Communications technology
Talking about change
Dealing in data
Cultural differences
Staff appraisals
Taking a career break
Grammar
Present simple and present continuous tenses
Question forms
Present perfect and past simple tenses
Present, past, and future ability
Talking about the future
Countability | Expressions of quantity
The passive
If clauses
Present perfect simple and continuous tenses
Phrasal verb word order
Future tenses and probability
Reporting
Narrative tenses
Third and mixed conditionals | Perfect modals
-ing form vs infinitive
Exchanging contact details
Ending and leaving a conversation
Questioning a decision
Referring to evidence
Responding to invitations
Talking about social plans
Asking questions after a presentation
Making quick requests
Avoiding saying 'no'
Resolving problems on the phone
Giving both sides of the argument
Describing trends
Talking about news and gossip
Raising difficult issues
Taking time off
Arranging a meeting
Encouraging conversation
Running an update meeting
Presenting a product or service
Planning arrangements
Decision-making
Presenting factual information
Negotiating with colleagues
Maintaining contacts
Dealing with information on the phone
Presenting future plans
Discussing data
Narrating past events
Evaluating performance
Putting forward a case
Speaking (Business)
Speaking (Practical)
C1 / Advanced
Vocabulary
Describing cross-cultural experiences
Comparing career paths
Discussing working practices
Handling a corporate crisis
Exploring team relationships
Discussing factors for success
Talking about training and learning
Employer-employee expectations
Corporate Social Responsibility
Talking about leadership styles
Talking about values
Persuasion and influence
Grammar
Review of all tenses
Expressing attitudes to the past
Speculating about future changes
Referencing using pronouns
Adding emphasis
Using adverbs to qualify attitudes
The future in the past
Using questions
Using conditionals
Using the passive
Participle clauses and inversion for emphasis and formality
Discourse markers
Introducing yourself to a group
Getting your point across
Showing understanding
Establishing rapport
Responding to feedback
Using vague language
Expressing dissatisfaction
Dealing with difficult questions
Dealing with misunderstandings
Expressing personal views
Raising a difficult point
Giving and responding to compliments
Reporting back on research
Managing the discussion / Sharing ideas
Giving a formal presentation
Taking part in an online meeting
Dealing with conflict
Brainstorming ideas
Communication strategies
Giving an impromptu presentation
Discussing options
Giving a briefing
Reaching agreement
Selling an idea
Speaking (Business)
Speaking (Practical)
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