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Veelgestelde vragen

A1 / Elementary

List of training module topics

Vocabulary

  • Countries, nationalities, jobs

  • Company types and activities

  • Location and workspace

  • Technology and functions

  • Documents and correspondence

  • Social media and networking

  • Departments and responsibilities

  • Employment

  • Competition

  • Working in teams

  • Staying at a hotel

  • Calendars and schedules

Grammar

  • Present simple tense | Possessives

  • There is/are | Some/any

  • Adverbs of frequency | Questions

  • Past simple: be and regular verbs

  • Past simple: irregular verbs | Time expressions

  • Prepositions of place and movement

  • Present continuous tense

  • Comparatives

  • Superlatives

  • Going to | infinitive of purpose

  • Present perfect tense

  • How to spell

  • How to say numbers

  • Saying email and postal addresses

  • How to use sequencing words

  • How to apologize

  • How to describe a trip

  • How to use this, that, these and those

  • How to tell time

  • How to say prices

  • How to respond to news

  • How to talk about money

  • How to use prepositions of time

  • Saying hello and goodbye

  • Making phone calls

  • Ordering by phone

  • Asking for and offering help

  • Solving problems

  • Making conversation

  • Leaving phone messages

  • Arranging to meet

  • Comparing and choosing

  • Giving opinions

  • Eating out

  • Planning a schedule

Speaking (Business)

Speaking (Practical)

A2 / Pre-Intermediate

Vocabulary

  • Company facts

  • Describing your job and contacts

  • Describing products and services

  • Company structure

  • Employment

  • Air travel

  • Orders and deliveries

  • Advertising

  • Environmental protection

  • Corporate hospitality

  • Evaluating performance

  • Global issues

  • Managing time

  • Personal development and training

Grammar

  • Present simple tense

  • Present continuous tense

  • Past simple tense

  • Asking questions

  • Comparisons

  • Present Perfect tense

  • will/going to/present continuous tense

  • The passive

  • Modal verbs of obligation, necessity, and permission

  • First conditional

  • Countable and uncountable nouns

  • Present perfect with for and since

  • Future predictions

  • Second conditional

  • Modal verbs for giving advice

  • How to ask somebody to repeat information

  • How to say phone numbers and spell names

  • How to show interest

  • How to confirm information

  • How to 'soften' a message

  • How to avoid negative answers

  • How to ask for directions

  • How to discuss payment terms

  • How to interrupt and avoid interruption

  • How to ask for clarification

  • How to ask about food on a menu

  • How to say complex numbers

  • How to link ideas

  • How to use time expressions

  • How to give positive feedback

  • Making introductions

  • Making and receiving phone calls

  • Giving a research report

  • Welcoming a visitor

  • Making and dealing with complaints

  • Evaluating options

  • Arranging to meet

  • Making requests

  • Controlling the discussion in meetings

  • Giving a formal presentation

  • Inviting and offering

  • Describing trends

  • Predicting and forecasting

  • Negotiating conditions

  • Making and responding to suggestions

Speaking (Business)

Speaking (Practical)

B1 / Intermediate

Vocabulary

  • Describing work

  • Work-life balance

  • Projects

  • Services and systems

  • Customer service

  • Business travel

  • Online security

  • Finance and money

  • Logistics and supply chains

  • Describing a place of work

  • Decision-making

  • Innovation

  • Breakdowns and faults

  • Processes

  • Personal qualities

Grammar

  • Present simple and present continuous tenses

  • verb + to and verb + -ing forms

  • Present perfect and past simple tenses

  • Comparative forms and modifiers

  • Present tenses for future reference

  • Articles

  • Obligation, prohibition and permission

  • Talking about the future

  • Direct and indirect questions

  • Quantifiers

  • First and second conditionals

  • Superlative forms

  • Relative pronouns

  • Passive forms

  • Past continuous and past perfect tenses

  • How to show interest

  • How to say 'yes'

  • How to give short answers

  • How to be approximate

  • How to say 'sorry'

  • How to address people

  • How to sequence an explanation

  • How to use will

  • How to use say and tell

  • How to use too and enough

  • How to use if

  • How to praise and thank people

  • How to check someone understands

  • How to explain a process

  • How to generalize or be specific

  • Networking

  • Exchanging contact details

  • Updating and delegating tasks

  • Explaining features and benefits

  • Making and changing arrangements

  • Welcoming visitors

  • Online meetings

  • Presenting visual information

  • Placing and handling orders

  • Making suggestions and recommendations

  • Negotiating

  • Presenting new ideas

  • Discussing and solving problems

  • Dealing with questions

  • Appraising performance and setting objectives

Speaking (Business)

Speaking (Practical)

B2 / Upper-Intermediate

Vocabulary

  • Talking about first impressions

  • Motivation at work

  • Managing projects

  • Ideas and innovations

  • Ethical business

  • Personality and decision-making

  • Outsourcing

  • Employers and employees

  • Starting up a new business

  • Communications technology

  • Talking about change

  • Dealing in data

  • Cultural differences

  • Staff appraisals

  • Taking a career break

Grammar

  • Present simple and present continuous tenses

  • Question forms

  • Present perfect and past simple tenses

  • Present, past, and future ability

  • Talking about the future

  • Countability | Expressions of quantity

  • The passive

  • If clauses

  • Present perfect simple and continuous tenses

  • Phrasal verb word order

  • Future tenses and probability

  • Reporting

  • Narrative tenses

  • Third and mixed conditionals | Perfect modals

  • -ing form vs infinitive

  • Exchanging contact details

  • Ending and leaving a conversation

  • Questioning a decision

  • Referring to evidence

  • Responding to invitations

  • Talking about social plans

  • Asking questions after a presentation

  • Making quick requests

  • Avoiding saying 'no'

  • Resolving problems on the phone

  • Giving both sides of the argument

  • Describing trends

  • Talking about news and gossip

  • Raising difficult issues

  • Taking time off

  • Arranging a meeting

  • Encouraging conversation

  • Running an update meeting

  • Presenting a product or service

  • Planning arrangements

  • Decision-making

  • Presenting factual information

  • Negotiating with colleagues

  • Maintaining contacts

  • Dealing with information on the phone

  • Presenting future plans

  • Discussing data

  • Narrating past events

  • Evaluating performance

  • Putting forward a case

Speaking (Business)

Speaking (Practical)

C1 / Advanced

Vocabulary

  • Describing cross-cultural experiences

  • Comparing career paths

  • Discussing working practices

  • Handling a corporate crisis

  • Exploring team relationships

  • Discussing factors for success

  • Talking about training and learning

  • Employer-employee expectations

  • Corporate Social Responsibility

  • Talking about leadership styles

  • Talking about values

  • Persuasion and influence

Grammar

  • Review of all tenses

  • Expressing attitudes to the past

  • Speculating about future changes

  • Referencing using pronouns

  • Adding emphasis

  • Using adverbs to qualify attitudes

  • The future in the past

  • Using questions

  • Using conditionals

  • Using the passive

  • Participle clauses and inversion for emphasis and formality

  • Discourse markers

  • Introducing yourself to a group

  • Getting your point across

  • Showing understanding

  • Establishing rapport

  • Responding to feedback

  • Using vague language

  • Expressing dissatisfaction

  • Dealing with difficult questions

  • Dealing with misunderstandings

  • Expressing personal views

  • Raising a difficult point

  • Giving and responding to compliments

  • Reporting back on research

  • Managing the discussion / Sharing ideas

  • Giving a formal presentation

  • Taking part in an online meeting

  • Dealing with conflict

  • Brainstorming ideas

  • Communication strategies

  • Giving an impromptu presentation

  • Discussing options

  • Giving a briefing

  • Reaching agreement

  • Selling an idea

Speaking (Business)

Speaking (Practical)